What our Customers say...


We had water damage in our basement. They inspected for mold and water damage, were very thorough, completed the job in a timely manner, and were out every day to check in. Very pleased with the outcome and our tech Jaylee was awesome. 

I recently worked with Sheldon, Leo, Adam, Matt and the rest of the SERVPRO Disaster Recovery Team on a large loss equipment fire at a distribution center in Indianapolis. Everyone was very knowledgeable and professional to work with. The initial water from the sprinkler system was extracted and business operations were back running in two days. The team stayed another week to dry the walls, clean up soot and smoke residue, and mitigate lingering odors. I was very happy to have their help and would recommend them for any commercial restoration project. 

Sean and his team were fantastic. Extremely thorough and explained their process every step of the way. They were mindful of what would or would not be covered by insurance to make sure we didn’t get charged for anything we didn’t need to be. A basement flooding is no picnic, but these guys made me and my family feel taken care of. Couldn’t recommend enough. 

Sean was amazing and always was very happy to work around my work remote schedule without hesitation or issues! 

SERVPRO was out to my facility on two different occasions. Lee Farlow and Chris Linn handled both situations in a very timely and professional manner. I had reached out to them and within the hour they were out. They are excellent at what they do. I would highly recommend them. 

The team was professional, respectful of our home, and made sure we were pleased with the job! 

Shahrukh was a life saver because we found unexpected problems which he was able to fix without delay. 

Excellent communication and customer service. 

I would recommend Sean to anyone who needs services done. 

Sean, Brookes, and Trinity did really great. 

Brookes and Trinity did a great job drying, removing smell, and boxing everything up. 

Brookes and Trinity were great for us. 

Brookes and Trinity were very helpful. 

Joe and his team went above and beyond when I needed them. Call Joe. You'll be thankful you did. 

I have worked with them a number of times and they are always professional, responsive and detail oriented. It is always a pleasure when dealing with them. I would definitely recommend them. Keep up the great work. 

SERVPRO of North Ft. Wayne did a fantastic job for our church. We enlisted their services to clean and sanitize after our Sunday services to fight the spread of COVID-19. We were highly impressed by their professionalism and the way they handled things each week. I know it has brought peace of mind to our church family. 

My basement was flooded horribly and SERVPRO was super easy to contact and were out to my house immediately. They did an awesome job and were able to save all of our furniture and drywall. They truly are top notch! I recommend this company for any services you may need that they provide! 

We had our ducts cleaned by SERVPRO and we are so pleased with the work. The employees were knowledgeable, friendly, respectful, and really just did an all-around fantastic job. They kept us updated throughout the day on progress. We are so happy that we chose to have our ducts cleaned by SERVPRO. The price was right, and the work done was great. We are planning on using this company in the near future for other cleaning needs. 

SERVPRO was extremely professional, knowledgeable, responsive, and helpful. Simon, Shahrukh, and Sean were great to work with. The entire process was easy to work through due to their expertise. SERVPRO works for the customer. Highly recommend! 

When I called the owner answered herself, and patiently let me explain what was going on. She spent probably 15-20 minutes talking to me and explaining things. She showed up right on time, was very friendly and honest with me about everything. I would highly recommend this company. You won’t be disappointed! 

I cannot express how helpful and knowledgeable Jen is. This company went above and beyond to help our family when we were in a pinch and needed work done so we could quickly close on our home. They moved things around to jump right in and get it done. She spent numerous days/hours gathering me quotes on pricing and helping us adjust things within our budget. The communication was also great. If I had a question or anything she was on it! I kind of miss talking with her and this was just a job we needed done yet I feel she became a therapist for my mind when so much was going on trying to sell a home. I cannot recommend this company enough! 5 stars in my book! You won’t be disappointed! 

These people are motivated to do the job right with the highest integrity!!!

I am very impressed with the methodical and organizational mindset of the project manager. The crew was punctual and timely. They did an awesome job. 

These guys are the REAL DEAL! The team took great care of us with an issue we had in our business. They were quick to respond and quick to make the fix. The best thing about them is their overwhelming kindness and diligence to make sure not only the job was completed but also that we were satisfied. I highly recommend SERVPRO of Ft. Wayne. 

I contacted SERVPRO of Ft. Wayne for mold remediation. My experience with them has been fantastic from beginning to end. They returned calls when they said they would, worked well with my insurance company, and their employees were a pleasure to work with. The guys answered any questions I had, kept me abreast as anything new came up, and went above and beyond what they were required to do. They had to listen to my yappy little dogs barking at them and never complained. I wouldn't hesitate to have them in my home in the future should I ever need them. 

It's been a pleasure to work with SERVPRO Ft. Wayne! They are professional, responsive, and have done a great job for us!

They pick up the phone unlike other businesses! Efficient and fair! 

Wonderful, professional staff. Communication was great. We highly recommend! 

The crew are wonderful and really care about helping people. They are efficient, pick up their phone, follow up! 

We had a fantastic experience with these folks! So professional and kind! We will gladly recommend them to all of our friends and family! 

I recently had a need to contact SERVPRO of Ft. Wayne for cleaning and sanitizing my home after an illness. I was concerned because the Noro virus is very contagious and didn't want to face a reinfection. Two techs came, suited up, and left my home spotless and healthy. I can't say enough good things about this company. They were so reassuring and prompt that I had no misgivings about hiring them to do the job. The young men that performed the job were courteous, polite, and so very kind about the task they were undertaking. They were so very professional and efficient; I couldn't believe it. SERVPRO of Ft. Wayne proved to be THE company to call when you need help. 

Recently had a flood in the basement when the sump pump quit working. The team were at our house within an hour (on a Sunday) and worked until 9:00 that night to get the water out of the basement and the carpet dried out. All restoration was completed in less than a week and the basement looks as good as new. I would recommend them to anyone. 

Recently had a flood in the basement when the sump pump quit working. Jenny and her team were at our house within an hour (on a Sunday) and worked until 9:00 that night to get the water out of the basement and the carpet dried out. All restoration was completed in less than a week and the basement looks as good as new. I would recommend them to anyone. 

We had issues getting a mold problem resolved from elsewhere, so I contacted SERVPRO of Ft. Wayne and two crew members came out the same day to assess the situation! From there it took a matter of days to get it resolved instead of the months we had been waiting! Very professional! Highly recommended! 

Fantastic professional service! The owner herself answered the phone and quickly answered my questions. I appreciated how quickly they sent their expert team out. They handled everything! Even billing my insurance directly. They took care of the move out, content restoration, water removal, dehumidification, and mold removal. It's like new, just like they promised. My allergies would know if there was any remaining mold, so I was glad to have it taken care of by experts. My insurance took care of the tab, so they must have been smooth with the billing. Anyway, I would definitely use them again. Let's hope I don't need to though. 

I admire the efficiency and commitment this branch of SERVPRO has! Their team traveled all the way out to Florida to help families after the destruction from the hurricane this fall. Their team efficiently and quickly handled over a dozen ruined homes in order to get those families back on their feet. As a property manager and home owner, I can appreciate their work ethic as well as their compassion for clients who are displaced. As for service, their team immediately responds to all my calls and is very thorough in covering their estimates. From the work I have seen them do, they have always left the site clean and ready for the next step in rebuilding or moving back in. What more could I ask? I will definitely be calling with any future fire or flood damage. 

Always able to ensure that the job is completed with minimal confusion to our services.

My basement became flooded after a storm rolled through. I called SERVPRO and the owner was able to talk me through immediate steps I could take to save my family money and precious belongings. So grateful for the amazing people at SERVPRO!

10 out of 10! Extremely satisfied with the service I received!

The SERVPRO franchise's office staff were courteous, polite, and helpful throughout the duration of the job. The on-site personnel were prompt, courteous, and attentive to my concerns.

Our insurance company paid for SERVPRO to come out and deal with our water damage after our water heater went out. The team that came out was EXTREMELY professional. They communicated every step of the way. I highly valued their opinions and input with our situation. I highly recommend this company for all your restoration needs. 

Dispatch was immediate. Arrived at a precise time. Very professional and a well-run organization!

Everyone on site very nice. Very happy with work they did.

Very prompt and professional. They did everything they said they would do. 

Huge thank you to SERVPRO and the top-quality response!

I would recommend SERVPRO. They responded quickly and we were in our house within one week of the water damage. Thank you!

All the staff were patient and kind to our four-year-old who was very curious about what was going on. He made some new friends!

This is the second time in about 3 years that I have dealt with SERVPRO. No doubt, I would recommend them to anyone. Good job!!

Very prompt and thorough. Favorably impressed with this service.

We were very impressed with the professionalism and care that we received. This was a very extensive job, and we appreciate the fine finished product!

SERVPRO came out on a Sunday and gave us excellent service. We were so pleased by their prompt response. 

Amazing service and clarity in explaining what I needed. All staff members were very friendly and good to work with. Great value! 

SERVPRO was on the job and displayed the best customer service that I have experienced in a long time!! Thanks!

Courteous, polite, and helpful. They explained the process clearly throughout the duration of the job. Overall, very satisfied with the service provided by SERVPRO.

The two guys did a fantastic job. Very polite and knowledgeable.

Very efficient. Showed and explained what they were doing, answered our questions, and worked extremely hard. This is a very impressive organization. 

5/5 stars!! Very professional, helpful, and sympathetic to our situation. Every person I spoke to was clear and willing to go above and beyond to ease my worries and explain their process. They also did an excellent job (my basement is cleaner now than it was before they came). I 100% recommend this service. 

I will pass along to my insurance agent that this should be the only service he should use. I will tell others of SERVPRO. The best.

They are just fine the way they are. Very professional, polite, and clear in providing instructions and information.

Good guys to work with! I am satisfied with the service provided by SERVPRO of Ft. Wayne.

The team was awesome with the job and helped keep our dogs calm! 

You guys were great and put us at ease right away. Thank you!

The SERVPRO team was extremely thorough in their cleaning as well as explaining to us what they were doing. Probably one of the most beneficial aspects of SERVPRO was their flexibility to work with our schedules. 

Coming home to a flooded basement on Christmas Eve is no picnic. Panicked, we called these guys and Josh spent his Christmas Eve with our family instead of his own and we couldn't be more thankful. 

All the staff were very nice and polite, and I felt comfortable with them in my home. Wonderful job. I am very thankful! 

We were impressed on how well they did their job and how well they treated us.